Online Professional Training

HD Supply offers basic and advanced technical training and certification webinars for maintenance technicians. Classes are taught by our team of professionals who are experienced in facility maintenance, facility management, and vocational education. Our trainers have a broad range of maintenance backgrounds and a combined 150+ years of field experience. Students are recommended to have audio and video for the webinars. Most webinars are free of charge, if there is a charge it will be noted under Class Cost when you register. Some webinars may require handbooks that may be purchased separately. Certification classes have fees for testing components.

For more classes go to customertraining.hdsupplysolutions.com/custtrain/trainingclasses.aspx

Training Webinars

Live Webinar Schedule

Please Note: Paid class registration closes 1 week prior to the class date. For free classes, after the class date, all recordings are posted in HD Supply Insider™ under the Training Library. Sign in today to view classes.

Search course by category:

Appliance / CPO / Electrical / EPA Section 608 / General Maintenance / HVAC / Plumbing & Water Heater / Safety / Swimming Pool


Appliance

8/2/2021 – Dishwasher – 12 PM to 1 PM EST - Register For Webinar


8/2/2021 – Electric Ranges – 1:30 PM to 2:30 PM EST - Register For Webinar


8/2/2021 – Gas Ranges – 3 PM to 4 PM EST - Register For Webinar


8/5/2021 – Refrigerator, Part 1: The Cooling Cycle – 1:30 PM to 2:30 PM EST - Register For Webinar


8/5/2021 – Refrigerator, Part 2: The Defrost Cycle – 12 PM to 1 PM EST - Register For Webinar


8/5/2021 – Refrigerator Troubleshooting – 3 PM to 4 PM EST - Register For Webinar


8/23/2021 – Laundry Top Load Washing Machine – 12 PM to 1 PM EST - Register For Webinar


8/23/2021 – Laundry Standard Electric Dryer – 1:30 PM to 2:30 PM EST - Register For Webinar


8/23/2021 – Laundry Standard Gas Dryer – 3 PM to 4 PM EST - Register For Webinar



CPO

8/2/2021 – CPO (2-Day Webinar): Day 1 – 11 AM to 6 PM EST - Register For Webinar


8/3/2021 – CPO (2-Day Webinar): Day 2 – 11 AM to 6 PM EST - Register For Webinar


8/4/2021 – CPO (2-Day Webinar): Day 1 – 11 AM to 6 PM EST - Register For Webinar


8/5/2021 – CPO (2-Day Webinar): Day 2 – 11 AM to 6 PM EST - Register For Webinar


8/9/2021 – CPO (2-Day Webinar): Day 1 – 11 AM to 6 PM EST - Register For Webinar


8/10/2021 – CPO (2-Day Webinar): Day 2 – 11 AM to 6 PM EST - Register For Webinar


8/18/2021 – CPO (2-Day Webinar): Day 1 – 11 AM to 6 PM EST - Register For Webinar


8/19/2021 – CPO (2-Day Webinar): Day 2 – 11 AM to 6 PM EST - Register For Webinar


8/25/2021 – CPO (2-Day Webinar): Day 1 – 11 AM to 6 PM EST - Register For Webinar


8/26/2021 – CPO (2-Day Webinar): Day 2 – 11 AM to 6 PM EST - Register For Webinar



Electrical

8/4/2021 – Meters & Troubleshooting – Spanish – 3 PM to 4 PM EST - Register For Webinar


8/26/2021 – Meters & Troubleshooting – 12 PM to 1 PM EST - Register For Webinar


8/26/2021 – Electric & Lighting – 1:30 PM to 2:30 PM EST - Register For Webinar


8/26/2021 – Electrical Outlets & Problems – 3 PM to 4 PM EST - Register For Webinar



EPA Section 608

8/3/2021 – EPA Section 608 Core Review – 12 PM to 1:30 PM EST - Register For Webinar


8/3/2021 – EPA Section 608 Type 2 Review – 2 PM to 3 PM EST - Register For Webinar


8/4/2021 – EPA Section 608 Type 1 Review – 12 PM to 1 PM EST - Register For Webinar


8/4/2021 – EPA Section 608 Type 3 Review – 1:30 PM to 2:30 PM EST - Register For Webinar


8/6/2021 – EPA Section 608 Exam Only – 11 AM to 6 PM EST - Register For Webinar


8/13/2021 – EPA Section 608 Exam Only – 11 AM to 6 PM EST - Register For Webinar


8/16/2021 – EPA Section 608 Exam Only – 11 AM to 6 PM EST - Register For Webinar


8/25/2021 – EPA Section 608 Exam Only – 11 AM to 6 PM EST - Register For Webinar


8/25/2021 – EPA Section 608 Core Review – Spanish – 12 PM to 1:30 PM EST - Register For Webinar


8/25/2021 – EPA Section 608 Type 2 Review – Spanish – 2 PM to 3 PM EST - Register For Webinar


8/30/2021 – EPA Section 608 Exam Only – 11 AM to 6 PM EST - Register For Webinar


8/30/2021 – EPA Section 608 Type 1 Review – Spanish – 12 PM to 1 PM EST - Register For Webinar


8/30/2021 – EPA Section 608 Type 3 Review – Spanish – 1:30 PM to 2:30 PM EST - Register For Webinar



General Maintenance

7/28/2021 – Storm Prep – 10:30 AM to 11:30 AM EST - Register For Webinar


8/3/2021 – NAMCO Cleaning Products – 12 PM to 1 PM EST - Register For Webinar


8/18/2021 – Shop Organization – 3 PM to 4 PM EST - Register For Webinar


8/25/2021 – Maintenance For The Leasing Professional – 12 PM to 1 PM EST - Register For Webinar


8/25/2021 – Property Management: Repairs, Turns & Savings – 1:30 PM to 2:30 PM EST - Register For Webinar



HVAC

7/29/2021 – HVAC Troubleshooting – 9 AM to 10 AM EST - Register For Webinar


7/29/2021 – HVAC Refrigerant Cycle & Airflow – 10:30 AM to 11:30 AM EST - Register For Webinar


8/4/2021 – Condensing Units – Spanish – 1:30 PM to 2:30 PM EST - Register For Webinar


8/4/2021 – The Air Handler – Spanish – 12 PM to 1 PM EST - Register For Webinar


8/10/2021 – The Air Handler – 12 PM to 1 PM EST - Register For Webinar


8/10/2021 – Condensing Units – 1:30 PM to 2:30 PM EST - Register For Webinar


8/10/2021 – HVAC Troubleshooting – 3 PM to 4 PM EST - Register For Webinar


8/11/2021 – PTAC Basics – 12 PM to 1 PM EST - Register For Webinar


8/11/2021 – PTAC Service – 1:30 PM to 2:30 PM EST - Register For Webinar


8/11/2021 – PTAC Troubleshooting – 3 PM to 4 PM EST - Register For Webinar


8/16/2021 – HVAC Property Management – Spanish – 12 PM to 1 PM EST - Register For Webinar


8/16/2021 – Heat Pump – Spanish – 1:30 PM to 2:30 PM EST - Register For Webinar


8/16/2021 – Superheat & Subcool – Spanish – 3 PM to 4 PM EST - Register For Webinar


8/17/2021 – HVAC Property Management – 12 PM to 1 PM EST - Register For Webinar


8/17/2021 – Heat Pump – 1:30 PM to 2:30 PM EST - Register For Webinar


8/17/2021 – Superheat & Subcool – 3 PM to 4 PM EST - Register For Webinar


8/24/2021 – HVAC Install – 12 PM to 2 PM EST - Register For Webinar



Plumbing & Water Heater

7/29/2021 – Water Heater Basics – 12 PM to 1 PM EST - Register For Webinar


7/29/2021 – Water Heater Gas Troubleshooting – 1:30 PM to 2:30 PM EST - Register For Webinar


7/29/2021 – Water Heater Electrical Troubleshooting – 3 PM to 4 PM EST - Register For Webinar


8/12/2021 – Water Heater Basics – 12 PM to 1 PM EST - Register For Webinar


8/12/2021 – Water Heater Electrical Troubleshooting – 1:30 PM to 2:30 PM EST - Register For Webinar


8/12/2021 – Water Heater Gas Troubleshooting – 3 PM to 4 PM EST - Register For Webinar


8/19/2021 – WATCO Plumbing Sink & Tub Innovations – 12 PM to 1 PM EST - Register For Webinar


8/19/2021 – Faucets – 12 PM to 1 PM EST - Register For Webinar


8/19/2021 – Toilet Basics – 1:30 PM to 2:30 PM EST - Register For Webinar


8/19/2021 – Toilet Troubleshooting – 3 PM to 4 PM EST - Register For Webinar


8/25/2021 – Valves & Tubs – 3 PM to 4 PM EST - Register For Webinar



Safety

7/28/2021 – Safety Fire Extinguisher – 9 AM to 10 AM EST - Register For Webinar


7/28/2021 – Safety Ladder – 12 PM to 1 PM EST - Register For Webinar


7/28/2021 – Safety Lifting – 1:30 PM to 2:30 PM EST - Register For Webinar


7/28/2021 – Safety PPE Eyes & Hands – 3 PM to 4 PM EST - Register For Webinar


8/9/2021 – Safety Ladder – 12 PM to 1 PM EST - Register For Webinar


8/9/2021 – Safety Lifting – 1:30 PM to 2:30 PM EST - Register For Webinar


8/9/2021 – Safety Fire Extinguisher – 3 PM to 4 PM EST - Register For Webinar


8/18/2021 – Safety PPE Eyes & Hands – 12 PM to 1 PM EST - Register For Webinar


8/18/2021 – Safety PPE Hearing & Breathing – 1:30 PM to 2:30 PM EST - Register For Webinar



Swimming Pool

7/28/2021 – CPO 2-Day Webinar: Day 1 – 11 AM to 6 PM EST - Register For Webinar


7/29/2021 – CPO 2-Day Webinar: Day 2 – 11 AM to 6 PM EST - Register For Webinar


Webinar Descriptions

Search course by category:

Appliance / Electrical / EPA Section 608 / General Maintenance / HVAC / Plumbing & Water Heater / Safety / Swimming Pool


Appliance

Appliance Troubleshooting

In this 1-hour webinar, we will cover laundry & kitchen appliance troubleshooting. As technology & energy savings continue to evolve the industry, there has been numerous changes to both kitchen & laundry appliances. This course will walk through top service calls on these appliances & how to repair them. Those that attend will get firsthand information on how to make solid repairs that will keep your residents & budget happy.

Kitchen Appliance Repair - All Appliances, Non Hands On

This 3-hour class is an introduction & overview of the appliances found in a typical residential kitchen including the refrigerator, range (gas or electric), dishwasher, & garbage disposal. The course will review the mechanical & electrical components, operations, cycles, functions, & general troubleshooting of each of the listed appliances. Typical design & installation principles, & a review of how to read wiring diagrams will also be a focus of this class.

Topics covered in this class will include: • Electrical safety & Lock-out/Tag-out • The residential grade refrigerator • Push-in type Range/Oven appliance (gas or electric) • The built-in Dishwasher – plumbing & installation • Sink installed garbage disposer – plumbing & replacement • Operating cycles – all appliances • Common repairs – all appliances • Reading a typical wiring diagram • Preventative maintenance – all appliances • Troubleshooting – tools, process, & techniques

Kitchen Appliance Repair - Excludes Refrigerator

This 3-hour class is an introduction & overview of the appliances found in a typical residential kitchen such as the range (gas or electric), dishwasher, & garbage disposal, (not including the refrigerator – which is a separate class). The course will review the mechanical & electrical components, operations, cycles, functions, & general troubleshooting of each of the listed appliances. Typical design & installation principles, & a review of how to read wiring diagrams will also be a focus of this class.

Topics covered in this class will include: • Electrical safety & Lock-out/Tag-out • Push-in type Range/Oven appliance (gas or electric) • The built-in dishwasher – plumbing & installation • Sink installed garbage disposer – plumbing & replacement • Operating cycles – all appliances • Common repairs – all appliances • Reading a typical wiring diagram • Preventative maintenance – all appliances • Troubleshooting – tools, process, & techniques

Kitchen Appliance Repair - Refrigerator Only

This 3-hour class is an introduction & overview of the operation, maintenance & repair of a typical residential grade refrigerator. The course is designed to present & clarify operation fundamentals of the AC-Refrigeration cycle, & typical equipment- parts layout & design. It will identify major serviceable components & maintenance procedures used to set-up, operate, troubleshoot, & repair a typical residential grade refrigerator.

Topics covered in this class will include: • Safety when making repairs • Introduction to the “refrigeration cycle” • Four major components of a refrigerator • Appliance wire diagram & how to read it • Defrost system & components • Trouble-shooting common work order issues & complaints • Common repairs • Testing electrical components with a multi-meter • Preventative maintenance

Laundry Appliance Repair

This 3-hour class is an introduction & overview of the operation, maintenance & repair of typical residential grade laundry appliances including clothes washing machines & gas & electric clothes dryers. The course is designed to identify major serviceable components & maintenance procedures used to install, operate, troubleshoot, repair, & clean typical residential grade laundry room equipment. This overview class will help you read wire diagrams & use the multi-meter to test parts & troubleshoot faulty components.

Topics covered in this class will include: • Safety when making repairs • Overview of gas & electric dryer operation, heating elements, & temp controls • Overview of washing machine operation, cycles, & plumbing • Overview of “Coin Op.” installation, operation, & repair • Appliance wiring diagrams & how to read them • Troubleshooting common work orders & complaints for each appliance type • Common repairs for each appliance type • Testing electrical components with a Multi-Meter • Preventative maintenance

Laundry Front Load Washing Machine

In this 1-hour webinar, the topic will be laundry front load washing machines. As technology & energy savings continue to evolve the appliance industry, there has been numerous changes to front load washer. During this webinar, we are going to walk through the changes & how to use the onboard diagnostics mode (if applicable) to accurately pull the machines error code & return the machine back to normal operation. This class will provide firsthand information on how to make solid repairs that will keep your residents & budget happy.

Laundry Stackable

In this 1-hour webinar, will cover Stackable Laundry. As technology & energy savings continue to evolve, the appliance industry has implemented numerous changes to the stackable washers & dryers. During this webinar, we are going to walk you through the changes & how to use the onboard diagnostics mode (if applicable) to accurately pull the machines error code & to able to return the machines back to normal operation. This class will provide firsthand information on how to make solid repairs that will keep your residents & budget happy.

Laundry standard Electric Dryer

In this 1-hour webinar, the topic will be laundry standard Electric dryers. As technology & energy savings continue to evolve the appliance industry, there has been numerous changes to top load dryers. During this webinar, we are going to walk through the changes & how to use the onboard diagnostics mode (if applicable) to accurately pull the machines error code & return the machine back to normal operation. This class will provide firsthand information on how to make solid repairs that will keep your residents & budget happy.

Laundry standard Gas Dryer

In this 1-hour webinar, the topic will be laundry standard dryers. As technology & energy savings continue to evolve the appliance industry, there has been numerous changes to front load dryers. During this webinar, we are going to walk through the changes & how to use the onboard diagnostics mode (if applicable) to accurately pull the machines error code & return the machine back to normal operation. This class will provide firsthand information on how to make solid repairs that will keep your residents & budget happy.

Laundry Top Load Washers & Dryers

In this 1-hour webinar, the topic will be laundry top load. As technology & energy savings continue to evolve the appliance industry, there have been numerous changes to top load washers & dryers. During this webinar, we are going to walk through the changes & how to use the onboard diagnostics mode (if applicable) to accurately pull the machines error code & return the machine back to normal operation. This class will provide firsthand information on how to make solid repairs that will keep your residents & budget happy.

Laundry Top Load Washing Machine

In this 1-hour webinar, the topic will be laundry top load washing machines. As technology & energy savings continue to evolve the appliance industry, there has been numerous changes to top load washer. During this webinar, we are going to walk through the changes & how to use the onboard diagnostics mode (if applicable) to accurately pull the machines error code & return the machine back to normal operation. This class will provide firsthand information on how to make solid repairs that will keep your residents & budget happy.

Refrigerator Part 1 The Cooling Cycle

In this 1-hour session, we will cover all the testing & diagnostics for the cooling cycle. We will cover all the testing & diagnostics involved in making a quality repair to the cooling cycle as well as a system overview & airflow. As the industry is moving to more digital components, we will cover legacy models for the most modern refrigerators on your property.

Refrigerator Part 2 The Defrost Cycle

In this 1-hour webinar, we will cover the major components & testing of the defrost cycle. We will cover all the testing & part identification on all major br&s & the repair considerations of those parts. As manufactures are changing to meet new energy requirements, we will be reviewing legacy equipment in your facility, new appliances that have on board diagnostics, & new testing procedures associated with the newer models.

Refrigerator Troubleshooting

In this 1-hour webinar, we will be discussing refrigerator troubleshooting. In the last 5 years, there have been numerous changes to top mount refrigerators. Having a good understanding of the repair & diagnostics of these units will aid technicians in completing the repair on the first call. We will start the discussion with safety & tools, & then review different work order situations. For each work order situation, we will then discuss how to use a meter & tools to identify the problem as well as different solutions to complete the repair & return the refrigerator to normal operation.

Repair vs. Replace

In this 1-hour webinar, we will discuss one of the hardest decisions you have to make as a maintenance professional: when is it time to repair vs. replace? Our experts will review the assessment of the failed component(s) & discuss if it makes sense to invest in a repair or to purchase a replacement. We will discuss the importance of overall diagnostics, cost considerations of parts & labor, & the warranty coverages associated with newer appliances & HVAC units.


Electrical

Basic Electrical Meters & Troubleshooting

This 3-hour class is an introduction & overview of the most common types of electrical meters & how to use them effectively in troubleshooting single components & electrical systems. Topics include types of meters, electrical safety, meter safety, voltage, as well as current & resistance measurements & how they can contribute to effective basic troubleshooting.

Topics covered in this class will include: • The differences between voltage, current, & resistance • Identifying electrical symbols • Determining the difference between series & parallel circuits • How to recognize the most commonly used meter functions • Selecting the correct meter for the identified testing & use it safely • Testing for voltage, current, resistance & continuity • Testing electrical components relating to appliances, HVAC equipment & common electrical circuits

*Students should bring their own multi-meter to the class

Electrical Fundamentals

This 3-hour class is an introduction & overview to electricity, how it works, & how it is measured using the functions of Voltage – Amperage – Watts – Resistance. Ohm’s law & its applications will assist in defining & understanding troubleshooting components. This course will also cover the basics of electrical circuits, typical residential wiring, breakers, service box connections, grounding wires & cable color & insulation codes. Additional topics include safety, American wire gauge & amperage, OSHA, & basic techniques of electrical troubleshooting.

Topics covered in this class will include: • Safety – Lock-out/Tag-out procedures • AWG & other common uses of the National Electrical Code • Wires, Cables, & insulation color coding • Fundamentals of Ohm’s Law & how to use it. • The differences between AC versus DC power • Differences between Series & Parallel circuits, & reading schematics • Basic wiring & Three-way & Four-way lighting switches • Troubleshooting typical residential circuits & electrical components

Electric & Lighting

This 1-hour webinar we will discuss electric & lighting. Our experts will review the process of selecting the right lighting for your property & proper maintenance in order take advantage of the full product lifecycle. Next, we will discuss the basics of electric & how to troubleshoot common concerns with the lighting switches & controls.

Electric & Lighting LED

This 1-hour webinar we will discuss electric & lighting. Our experts will review the process of selecting the right lighting for your property & proper maintenance in order take advantage of the full product lifecycle. Next, we will discuss the basics of electric & how to troubleshoot common concerns with the lighting switches & controls. This course also includes an introduction to the HD Supply Green Team & the benefits they can offer.

Electrical Outlets & Problems

In this 1-hour webinar, we will review problems associated with electrical outlets. First, we will discuss the overall safety considerations & tools necessary to diagnose common electrical outlet issues. Next, we will review common outlet repair & service issues, how to use your meter when identifying the issue, how to complete the repair, & ultimately how to return the outlet to a safe, normal operation.

Meters & Troubleshooting

In this 1-hour webinar, we will discuss meters & troubleshooting. A meter is a vital tool for all maintenance professionals. This course will aid in using the meter correctly & in making accurate repairs. Our experts will review the proper way to diagnose common maintenance repair situations, different testing modes on meters, as well as the where, how, & why to each mode.


EPA Section 608

EPA Section 608 of the Federal Clean Air Act Certification Testing

This is an opportunity for technicians to become certified by the EPA to work with AC refrigerants. A technician must hold this certification in order to legally purchase or handle all refrigerants used in residential & commercial air conditioning systems. This class requires a $85.00 fee, plus the cost of the EPA 608 booklet, which is available here.

This class starts with a review of the EPA 608 booklet, which must be purchased separately before the class date (available here). After the morning review session, the test will be administered by a Proctor for ESCO in accordance with EPA guidelines. Upon completion of the test, students will be dismissed for the day.

(Purchase & Distribution of the EPA 608 booklet is recommended 2 weeks before the scheduled date of the class, to give students the chance to become familiar with the information they will be tested on).

The morning session will cover & clarify the information students must learn from reading & reviewing the EPA 608 handbook. Having the handbook, & the time to read it, is critical for the student to achieve a passing score on all 4 sections of the examination: Core, I, II, & III. (Please note: This class is not intended to teach any of the skills required to repair refrigerant systems. It is focused on understanding & confirming the EPA rules & regulations around the handling & use of refrigerants, as they are detailed in the handbook.)

EPA Core

In this 1-hour course, we will introduce the basic testing procedures & format for the EPA Section 608 Certification which includes the proper handling refrigerants that are considered controlled substances. This class is to serve as a guide for review material of the Core Section. We will discuss the refrigerant cycle & components that make refrigerant systems. We will also review the basic principles of how to properly handle refrigerant & the dangers they pose to the environment if not handled properly. Lastly, we will discuss the Clean Air Act regulated by the EPA & how it relates to refrigerants.

EPA Type 1

The 1-hour webinar will define the basic elements of the Type 1 classification under the EPA Section 608 Certification. This class will cover the review material & preparation for the Type 1 & Universal Sections of the exam, which covers small appliances. The course will discuss leak repair & recovery requirements covered under Type 1 classifications, as well as refrigerant safety & proper handling of refrigerants under the Type 1 Classification.

EPA Type 2

In this 1-hour class, we will define the basic elements of the Type 2 classification under the EPA Section 608 Certification. This class will serve as a guide for review material of the Type 2 & Universal Sections which covers medium, high & very high-pressure appliances. We will discuss leak repairs & recovery requirements covered under Type 2 classifications as well as refrigerant safety & proper handling procedures of refrigerants that are regulated under the Type 2 Classification.

EPA Type 3

In this 1-hour class, we will define the basic elements of the Type 3 classification under the EPA Section 608 Certification. This class is to serve as a guide for review material of the Type 3 & Universal Sections which covers low pressure, comfort cooling systems. We will cover leak repairs & recovery requirements covered under Type 3 classifications as well as refrigerant safety & proper handling procedures of refrigerants that are regulated under the Type 2 Classification.


General Maintenance

BRK Smoke Alarm & CO Alarms

This 1-hour webinar will cover smoke alarms & CO alarms. There has been a lot of regulatory changes across the US in regard to both smoke & CO alarms. This course will walk you through the regulations that impact your facilities, & help you select the correct device to keep your property in compliance. In addition to those changes, we will show you some innovative ways to save you time & money on the change out cycles of these devices. At the end we will have an open Q & A session with our experts from BRK.

Budget 101

In this 1-hour webinar, we will be discussing budgets. No matter the property or size we all have budgets. This introductory class will prepare you for your next year’s budget planning. This course will cover how to gather your last year’s purchase history, & how to pull your inspections information on age & repair history. This will aid you in putting together a budget that will be functional & practical. This course is intended for the maintenance supervisor & or maintenance professionals that desire to grow within their career.

Conservation Maintenance

This 3-hour class is an overview of high efficiency, sustainable operations & equipment to reduce & manage utility supplied resources & costs in the Multifamily setting. The course will cover new technology & systems with a focus on reducing energy costs (gas & electric), reducing water costs (delivery & sewer), & increasing service & facility performance. We will also present & clarify operation fundamentals of residential appliances & fixtures that consume or process energy & water resources & how to improve efficiency. Lastly, we will identify major local & national sources of information, financial incentives & rebates available to commercial properties for updating & upgrading facilities & operations at minimal or no cost.

Topics covered in this class will include: • Safety procedures & programs • Measurements used by power, gas, & water utilities • Incentive programs promoted by federal & state agencies like EPA & OSHA • Local sources of incentives & rebates for new equipment & up-grades • Goals & means for reducing use of utility supplied energy & water while improving service • Opportunities for reducing monthly on-site utility consumables costs • Free online calculator applications provided for estimating savings from new technologies • Preventative maintenance

Durable Medical Equipment (DME)

In this 1-hour webinar, will be discussing durable medical equipment. Our experts will be reviewing the DRIVE product line, featuring wheelchair component identification & the replacement of the common parts. Next, we will discuss considerations for beds & bedding. This includes inspections & how to keep your beds functional & clean in order to get take advantage of the full product lifecycle.

Hotel Preventative Maintenance

This 3-hour class is an overview of the importance of preventative maintenance when operating a hotel. Common procedures & repairs will also be reviewed.

Topics covered in this class will include: • Safety • How preventative maintenance relates to guest perception • The importance of record keeping • Common preventative maintenance tasks in rooms & how to perform them • Inspections & how to perform them

Inspections & Standards (REAC)

This 3-hour course is an introduction & overview for maintenance technicians, regardless of skill level. We will introduce the different types of industry Standards & inspections with a focus on REAC. This class covers what to look for, & how to prepare in an organized & professional manner in order to achieve the highest possible inspection scores.

Topics covered in this class will include: • Safety procedures • General industry Standards • Discussing different types of inspections (Fire Dept., Housing Authority, Bank, REAC) • Inspecting areas for inspections • Preparing for the inspections • Ways to score higher on REAC inspections

Maintenance For the Leasing Professional

In this 1-hour course, we will discuss ways the leasing professional & maintenance can co-exist & have a better working relationship. Working in the multifamily industry is a challenging environment, so this course will cover topics to help both teams work together & overcome common workplace challenges. Topics to be discussed include how to gather detailed information on work requests, how to work together on move in timelines to avoid any potential issues, how to self-help the residents on common work requests (reset GFI, breakers, etc.), & most importantly how to build a better communications between departments to increase the overall residents satisfaction & retention.

Make Ready Maintenance

This 3-hour class is an overview on all important aspects & procedures of making ready units.

Topics covered in this class will include: • Walking the Make Ready • Accountability & Documentation • Organizing the Make Ready process • Scheduling Contractors • Timely completion of Make Readies • Final Inspection & follow up of the Move In

Mold & Mildew

This 1.5-hour course is designed to be a starting point for any maintenance technician, regardless of skill level. This course is designed to explain & clarify the qualities, characteristics, most common sites & causes of mold growth, & when found, how to identify them. We will review the complete repair process for interior wall growth, & how to account for replacement of wallboard & structural materials including the selection & use of tools & consumables. This course will present an overview of trouble-shooting mold causes including several accepted mitigation solutions & the regular maintenance service of each.

Topics covered in this class will include: • Safety procedures, PPE, & cleaning chemicals. • The basics of mold & mildew - what they are, what they need to start, what lets them grow. • Identifying the most common types of mold & mildews in a residential setting • Most common sites of mold or mildew colonies, & what condition caused the growth • Most common repairs – plumbing, laundry, kitchen, bathrooms • Details of a typical wall space repair, replace, & rebuild • Commercial cleaners & chemicals for remediation & maintenance. • Identify the different levels of remediation

Multifamily Preventative Maintenance

This 3-hour course is an introduction & overview for technicians, no matter the skill level. It begins with safety & the fundamentals of keeping residents happy & equipment running at its best. This class covers the importance of starting a preventative maintenance (PM) schedule, maintaining records, & how residents view this important program. This class covers preventative maintenance (tools & techniques) & the troubleshooting skills needed to work on & operate the equipment typically found in a multifamily facility.

Topics covered in this class will include: • Safety procedures – Lock out/Tag out • The importance of preventative maintenance • How PM relates to residents • The importance of recordkeeping • Common PM items for indoor & solutions • Common PM items for outdoor & solutions • Money saving opportunities on utilities

Preventative Maintenance On A Budget

In this 1-hour webinar, we will cover preventative maintenance on a budget. With budget challenges & strains, preventative maintenance often takes a back seat. We will discuss how to maximize your savings on utilities & labor. By making a few simple changes, you can save on water while not impacting your residents or guests. With residents staying home more these days, properties that pay for water have a reported rise in utilities which can contribute to a strained budget. Our experts will show you how to make small adjustments that will add up big.

Preventative Maintenance On A Budget - Hospitality

This 1-hour class is designed as a hands-on overview of various preventative maintenance measures. We will discuss preventative measures on appliances, plumbing, & first impressions. The course will cover the most common preventative measures while staying within budget.

Preventative Maintenance On A Budget - Multifamily

This 1-hour class is designed as a hands-on overview of various preventative maintenance measures. We will discuss preventative measures on appliances, plumbing, & first impressions. The student will learn the most common preventative measures while staying within budget.

Shop Organization

This 1-hour course is designed to promote shop safety & organization & should be utilized by Property Managers & the Maintenance Staff. Having a clean shop will promote a safe working environment & help with efficiently performing work orders & make readies, which will in turn lead to reduced labor times & inventory costs. This ultimately leads to resident satisfaction & retention. Organization is a key component of first impressions in the multifamily industry as it shows attention to detail & pride in your occupation. This course will provide resources to have a more organized, safe, as well as time & money saving workshop.

The Smart Apartment

In this 1-hour webinar, our experts will discuss how & why to invest in smart home devices for your residents. As our industry adapts to the latest smart home trends, your staff needs to know how to operate them & how to properly set them up for ease & use for your residents. Our industry is currently adapting to not only the new smart locks & nest thermostats, but now smart doorbells & Bluetooth shower heads as additional revenue streams. Let us show you the ease of set up, as well as how to clear the devices & prepare them for use.

Storm Prep

In this 1-hour webinar, we will be discussing Storm Prep. No matter where you live, there is always weather that may pose danger to you & your property. Being prepared & having a plan makes a difference to the outcome & overall safety of everyone involved. Topics to be discussed include pre-event preparations, riding out the event, & post-event clean up & restorations.

Team Management

This 3-hour class is designed for Property Managers & Maintenance Supervisors to take as a team. This class promotes a shared responsibility between leasing & maintenance teams. Team leaders will learn how working together helps everyone succeed while encouraging unity of purpose within the staff, & how collaboration & communication contributes to the overall success of the team.

Topics covered in this class will include: • Team Management/Maintenance • Safety & Leadership skills • Communication exercise • Team Budget/Inventory Control • Maximum & Minimum stock levels • Anticipating your needs (seasonal adjustments)

UV-C & Odor Abatement

In this 1-hour webinar, we will be covering UV-C Lights & Odor Abatement. UV-C lights have become new technology to our industry, & in today’s times, it is known as another layer of protection in keeping your facilities open & safe for your staff & guests. This course discusses the different options & installation conversations of the UV-C lights, as well as maintenance recommendations. The course will also cover odor abatement since it has become essential to get odors under control as offensive odors are being perceived as unclean & unsanitary conditions. Our experts walk you through the various options & considerations for getting these odors under control.


HVAC

410A & Others

In this 1-hour webinar, we are going to discuss R410A & newer refrigerants as well as the future of refrigerants. Let our experts guide you through some of the biggest changes & challenges that our industry is facing. Most properties have adopted or are working on a transition plan to R410A. Our experts will provide training on some of the best industry recommendations in order to help you save time & labor by setting the equipment up properly. Next, we will review the next generation of refrigerants that our industry will be adopting in the future.

Air Conditioning Mechanical & Electrical

This 3-hour course is an introduction & overview for HVAC technicians, regardless of skill level. The course begins with discussing air conditioning systems & the fundamentals of the “refrigeration cycle”. We will also review the 4 major components of an AC system, how they work, & how to maintain them. Lastly, the class will cover topics such as preventative maintenance (tools & techniques), & the troubleshooting skills needed to work on & operate equipment typically found in a multifamily facility.

Topics covered in this class will include: • Safety procedures – Lock out/Tag out • The basic AC-Refrigeration cycle • The electrical & mechanical components of an Air Conditioning System • Schematic design of components (control & operating circuits) • Preventative Maintenance • Troubleshooting common problems with Air Conditioning systems

Air Conditioning Refrigerant Service

This 3-hour class is an introduction & overview on Air Conditioning Refrigerant Service, which is targeted to the maintenance tech with minimal experience in maintaining & operating typical residential grade “split-system” AC units. This course is intended to present students with the fundamentals of HVAC related tools, equipment, & processes needed to conduct refrigerant service work, & to provide the technical foundation needed to understand the rules & regulations required for achieving a passing score on the EPA 608 certification test.

(Please note: due to EPA restrictions, it is required by law that students hold at least a Type II certification in order to be able to use the information presented in this class on HVAC equipment in the field. Many of the repairs that are discussed in this class can only be performed by a Certified Technician).

Topics covered in this class will include: • Safety in handling refrigerants • The “AC-Refrigeration” cycle • The tools commonly used to service refrigerant in an HVAC system • Connecting & removing fittings to perform a de-minimus release • The procedure & equipment used to recover refrigerant • Troubleshooting a system using refrigerant pressures • The most common mechanical reasons for low charge • Using Superheat or Subcool to determine proper charging of a unit

Heating - Gas & Electric

This 3-hour class is an introduction & overview to the basics of design, operation, maintenance & troubleshooting of both gas-fired & electric central air heating systems. Components for both electric & gas fired systems will be identified & detailed in their operation & diagnostics. Safety & preventative maintenance processes for traditional designs will be covered, & alternate types of systems such as baseboard electric & hydronic equipment can be discussed at the student’s request.

Topics covered in this class will include: • Lock-out/Tag-out for gas & electric utilities • Safe work practices common to heating diagnostics & repairs • The operation of typical electric & gas heating systems • Identification & operation of typical components of heating systems • Installation & operation of thermostats to control & run heating systems • Preventative maintenance & troubleshooting techniques • The dangers associated with Carbon Monoxide & its sources

HVAC The Air handler

In this 1-hour webinar, we will cover the air handler & walk you through the proper set up & diagnostics of the major components. With changing industry regulations, we will cover legacy equipment as well as the newer models that are equipped with ECM motors. Next, we will cover proper preventative maintenance to ensure you get the full life of the equipment & lower your overall ownership costs.

HVAC Condensing Units

In this 1-hour webinar, we will be covering condensing units & all the major components. We will cover straight cool units, heat pump models, installation considerations, & preventative maintenance. Next, we will walk you through the testing of the major components & how to properly identify the correct part to solve the problem. There have been some major challenges with system conversions & new installations - let our experts assist you with getting the full life out of your equipment & lower your overall ownership costs.

HVAC Heating Electric

In this 1-hour webinar, we will cover HVAC Heating Electric. First, our team of experts will discuss the importance of safety & the necessary tools to make quality & safe repairs to the electric heating system. Next, we will walk through component identification & testing of the components. Lastly, we will pose maintenance work requests & review how to properly diagnose, test, & return the electric heating system to a safe, normal working order.

HVAC Heating Gas

In this 1-hour webinar, we will discuss HVAC Heating - Gas. First, we will cover the importance of safety & the necessary tools to service gas heating systems. Next, we will discuss component identification & each role in the gas heating system. We will also pose service call scenarios & walk through the diagnostics of the system, disassembly process, & repairs to put the heating system back to a safe, normal operation.

HVAC PTAC

In this 1-hour webinar we will cover the HVAC PTAC systems. First, we will discuss the overall system operation, the refrigerant cycle. Next, we will discuss the importance of preventative maintenance on these systems to not only get the full life cycle but to also reduce odors & unexpected break downs. Lastly, we will cover diagnostics on the system. Since most systems have on board diagnostics, our experts will show you how to extract common service codes & how to resolve them.

HVAC Refrigerant Cycle & Airflow

In this 1-hour webinar, we will be covering the flow of refrigerants as well as proper air flow. Let our experts guide you through the various states of refrigerant in the HVAC system. Next, we will walk you through the impact of having proper air flow. We will discuss preventative maintenance considerations to help lower your utility costs & aid in getting the full life out of your equipment. Following this training, we recommend completing the HVAC Superheat & Subcool webinar in order to learn how to properly charge & set up your equipment.

HVAC Refrigerant Flow & Airflow

In this 1-hour webinar, we will discuss Refrigerant Flow & Airflow. First, we will cover the safety & tools needed to properly service the HVAC systems. Next, we will walk through the refrigerant cycle & identify each component & the vital role that each plays in keeping the HVAC system running at maximum efficiency. Lastly, we will discuss the importance of having proper airflow for not only the inside air handler but also outside on the condensing unit. This will lead us into a discussion on the importance of having preventative maintenance systems in place.

HVAC Troubleshooting

In this 1-hour webinar, we will be discussing HVAC troubleshooting. With recent legislation impacting the industry, having the knowledge to make these repairs is necessary to keep your budget under control & your residents & guests cool. Our experts will provide various HVAC symptoms that may occur & discuss how to safely & properly use your tools to diagnose & repair the system. Lastly, we will review the importance of preventative maintenance in maintaining your HVAC units.

PTAC - Air Conditioning Mechanical & Electrical

This 3-hour course is an introduction & overview for all HVAC technicians regardless of experience or skill level. The “PTAC - ACME” course is designed to explain, detail, & clarify the AC-Refrigeration cycle, & how it applies to the features unique to PTAC equipment. We will present maintenance-focused information, including equipment operation, major components, regular service processes, & troubleshooting skills needed to safely & effectively operate & maintain PTAC HVAC equipment.

Topics covered in this class will include: • Safety procedures • The basic AC refrigeration cycle • Limitations placed on handling refrigerants by the EPA & others • Electrical & mechanical components of a PTAC Air Conditioning unit • Component lay-out & operation of PTAC AC units • Reading the wiring diagram (control & operating circuits) • Preventative Maintenance • Troubleshooting problems typical or unique to PTAC Air Conditioning units

R-410A & Other Refrigerants

This 3-hour class addresses & answers many of the questions surrounding the current transition from traditional R-22 to new alternative refrigerants, including, R-410A, MO-99, & other regional options. This course will address issues surrounding the differences in operating pressures & lubricants, as well as how new refrigerants can impact equipment choices, tools, & servicing. Topics include how to integrate these new refrigerants onto existing properties safely & cost effectively, & what new or additional service equipment might be required.

Topics covered in this class will include: • Safety • Properties of R-410A Refrigerant • Comparing R-410A to R-22 & Alternatives • Conversion from R-22 to R-410A • Interfacing Old & New Equipment • Service Guidelines • Repair or Replacement Options • Proper Charging Techniques

Refrigerants A Look Ahead

In this 1-hour webinar, our experts review the latest industry changes & challenges regarding refrigerants. In the world of HVAC, we are facing complicated regulatory changes that directly impact the Multifamily industry. We will discuss the new EPA rule changes regarding A2L refrigerants & how those changes impact new training requirements. We will also cover the pending legislation to move the nation towards a unified agreement & transition away from R134A & R410A. Lastly, we will discuss the new tools & safety considerations in order to handle these changes effectively.

Superheat & Subcool

In this 1-hour webinar, we will be covering superheating & subcooling. With new HVAC model designs, it is now more important than ever to understand how to properly run tests on your equipment. Not having a properly calibrated system can result in shortened equipment life as well as higher utility costs. Our experts will show you how to identify which test is needed & how to properly complete the test. Lastly, we will discuss the proper charging or removal of refrigerant in order to get your systems in top shape & ready to take on the summer heat.


Plumbing & Water Heater

Electric Water Heater Troubleshooting

In this 1-hour webinar, we will discuss electric water heater troubleshooting. We will be starting out with reviewing identification of components & overall safety considerations. Then, we will then walk you through common service requests & how to properly diagnose & repair the water heater. Lastly, we will review preventative maintenance considerations.

Plumbing Faucets

During this 1-hour webinar, we will be discussing the topic of Plumbing Faucets. First, this course will walk through identifying the overall safety, parts & tools that you will need for repairing the most common service requests for single handle & dual handle faucets for the kitchen & bathroom. Next, we will cover how to assess the problem, disassemble & identify the failure & solutions for the repair, then we will review how to properly reassemble the faucet & return it to normal operation.

Plumbing Fundamentals

This 3-hour class addresses the challenges associated with the most common service requests, plumbing. Topics will include major fixture components from the water meter & pressure regulator to the hot & cold-water supply lines into the building. Topics from galvanized to PEX & the tools used to assemble a watertight circuit will be presented. We will also review the typical basin, bath, & shower fixtures, associated drains, & the tools & techniques for opening them will be covered. Lastly, we will discuss troubleshooting & safety considerations with associated tools, products & process.

Topics covered in this class will include: • Correct water pressure • The component parts & operation of gas & electric water heaters • Commercial supply line materials & techniques for assembling circuits • Common plumbing tools, quality, & use • Servicing, parts, water efficient operation, & troubleshooting a toilet • Health & safety concerns including PPE while making plumbing repairs • Chemicals, drain openers, & their safe use in plumbing • Commercial fire sprinkler systems, maintenance & operation

Plumbing Valves & Tubs

This 1-hour webinar is designed to be a hands-on overview of the routine replacement & repairs of tubs & tub manifolds. This class will also explain the different types of tub valves & tub repairs, which will help with plumbing budgetary concerns.

Toilet Basics

In this 1-hour webinar, we will walk through the basics of the toilet. Our experts will cover the proper nomenclature of the toilet anatomy & the common repairs associated with each part. We will also discuss the wax ring, install considerations, & repairs associated with the flanges.

Toilet Troubleshooting

In this 1-hour webinar, our experts will review how to properly troubleshoot the most common resident & guest toilet complaints. We will walk through different flush & fill valves & corresponding repairs & replacements. Next, we will look at the spud gaskets, leaks that occur, & how to properly install the tank to bowl bolts. Lastly, we will examine how to repair a broken flange & new super flange repairs that make your job easier.

Water Heater Basics

In this 1-hour webinar, we will be discussing the basics of water heaters. Our experts will walk you through the nomenclature & component identification as well as basic repairs & product identification. This webinar is ideal to familiarize yourself with the basics, & it is recommended that attendees complete the Water Heater Troubleshooting webinar following this training.

Water Heater – Gas & Electric

This 3-hour class is an introduction & overview of operation, maintenance & repairs of typical residential grade water heater tank. The course will present & clarify operation fundamentals of the natural gas burner & in-tank electrode water heaters, as well as typical equipment parts layout & design. The course will identify major serviceable components & maintenance procedures used to set-up, operate, troubleshoot, repair, & clean a typical residential grade water heater.

Topics covered in this class will include: • Safety when making repairs • Introduction to the dynamics of heating water • Major components of a gas fired tank • Major components of an electric fired tank • Thermostat control system & components: gas • Thermostat control system & components: electric • Trouble-shooting common work order issues & complaints • Common repairs • Testing electrical components with a multi-meter • Preventative maintenance

Water Heater Gas Troubleshooting

In this 1-hour webinar, we will discuss gas water heater troubleshooting. There has been a lot of changes over the years regarding gas water heater systems including new energy regulations. Our experts will review safety considerations & general component identification. Next, we will walk you through various issues & common service requests as well as ways to resolve them. Lastly, we will discuss preventative maintenance considerations.


Safety

Fire Extinguisher

During this 1-hour webinar, we will be covering Fire Extinguishers, which play a vital role in the safety & fire containment in our facilities. Fire extinguishers look similar, but function very differently depending on the location & the type of fire that may occur. This course will discuss how to properly identify the correct extinguisher for each location on your property & how to get the most versatile extinguisher to aid your team in containing or extinguishing the fire. We will also cover the inspection requirements, how to properly store & handle the extinguisher, as well as the P-A-S-S process & how to properly use the extinguisher in the event of a fire.

Safety Ladder

In this 1-hour webinar, we will be discussing ladder safety. Having the right ladder for the job is mandatory in keeping workers safe & out of harm’s way. Our experts will cover how to properly select the right ladder for each job. Since not all ladders will work in every application, we will cover how to properly inspect the ladder, set up it up, & how to ascend & descend the ladder. We will also discuss how to inspect a ladder after the job is done to ensure your ladder is in good working order for the next team member.

Safety Lifting

In this 1-hour webinar, we will be discussing Safety Lifting. Lifting & moving items are part of everyday work in the world of maintenance. As skeletal & muscular injuries continue to be a major concern in our industry, let our experts walk you through the proper process of how to get your body ready to move some common items. The course will also cover how to properly size up, lift, & descend with your load so you can prevent harm to your body.

Safety LOTO & SDS

In this 1-hour webinar, we will be discussing LOTO (Lock Out, Tag Out) & SDS (Safety Data Sheets). First, we will start the discussion on LOTO use, application, & removal procedures. This is important to ensure all energy sources have been stopped to prevent accidental discharge while workers are making repairs on energized systems. Next, we will cover the importance of having SDS for all chemicals on your facility. Having Safety Data Sheets are important but knowing how to read them is the key to keeping your team out of harm’s way. Also, knowing where to find the emergency phone numbers is another important point in the event of an emergency.

Safety On Site

This 3-hour class is an overview of the highest priority a maintenance associate has, safety. This course is an introduction to OSHA regulations to keep the maintenance associate safe & healthy on the work site. In addition to these laws & rules, common sense applications & ideas will be discussed.

These materials do not fulfill or otherwise meet any legal obligations for OSHA or other training requirements & the individuals presenting the materials are not qualified or otherwise authorized Department of Labor outreach trainers.

Topics covered in this class will include: • M.S.D.S./SDS sheets & their importance • Chemical storage & use • Moving heavy equipment properly • Crime & security issues • The need for & use of protective equipment • Blood borne pathogens & how to prevent infection

Safety PPE Eyes & hands

In this 1-hour webinar, we will cover safety & PPE for the eyes & hands. Maintenance workers are challenged with being able to keep themselves safe from harm while performing their jobs. Our experts will discuss the importance of having the proper eye & hand protection in order to stay healthy & safe. We will cover differences in eye & hand protection, the various applications for different PPE, how to clean & maintain eye protection, & how to properly remove disposable gloves.

Safety PPE Hearing & Breathing

In this 1-hour webinar, we will cover the safety of PPE for hearing & breathing. Hearing damages are 100% preventable; this course will review the importance of protecting your hearing while performing the daily work. Next, we will cover the importance of breathing protection & the process of selecting the appropriate PPE for normal day to day maintenance tasks.



Swimming Pool

Pool Chemical Dosing

In this 1-hour class, we will discuss how to correctly & efficiently add chemicals to your pool. We will take the guess work out of the process by teaching proper methods & calculations for determining how much chemical should be added. Improper dosing leads to poorly balanced & poorly sanitized water, unsafe water conditions, as well as inefficient use of costly pool chemicals. Lastly, we will review important considerations for safe pool chemical handling & storage.

Pool Filtration

In this 1-hour course, we will discuss the 3 main types of pool filtration systems & the maintenance required to keep & maintain a clean pool. We will review how to determine which system might best for your facility & factors to consider in the decision process. We will also discuss how keep those systems running for peak performance & longevity & get the most from your pool filtration system.

Pool Safety & Chemical Testing

In this 1-hour course, we will cover pool safety & chemical testing. First, we will discuss general pool safety areas, such as pool gates, decks & overall safety equipment. Next, we will cover how to properly test your pools chemical levels. We will start with how to attain a sample & then cover how to test for levels of chlorine, PH & other specialty tests (Alkalinity, CYA, CH). Lastly, we will discuss the importance in records & documentation.

Swimming Pool Maintenance

This 3-hour course is an introduction & overview of the tools, processes, chemistry, maintenance, & equipment used to professionally operate a residential pool to accepted safety & health Standards. This class will cover how to efficiently run & maintain the major in-ground equipment & monitor the water environment for this most appreciated amenity. Fundamentals of chemical testing PH, & Disinfectant levels for pools & spas, as well as mechanical aspects will be discussed.

(Please note: This class is not a replacement for CPO training & does not carry any national recognition, however it is a good way to prepare for the Certified Pool Operator test as many of the terms & concepts on that test will be discussed.)

Topics covered in this class will include: • Health & Safety • Major mechanical & physical components • Pumps, valves & filters • Virginia Graham Baker act, equipment requirements • Chemical Testing & Water Balance • Filtration & Mechanical Maintenance • Liability & Safety aspects of pool management

Trichlor Chlorine Update 2021

In this 1-hour course, we will discuss the current status of the Trichlor chlorine products industry, & the events that led to the shortages of supply for Trichlor chorine. We will cover the advantages as well as disadvantages of Trichlor & review available options due to the inventory being in limited supply or available at all. We will further discuss the byproduct of Trichlor, Cyanuric Acid, & go over what Cyanuric Acid is, the effects of dealing with high Cyanuric Acid when using Trichlor in your pool water, as well the effects it has on your pool filtration system. We will talk about CDC Guidelines when dealing with COVID-19 & your pool water as well as go over our Digital Pool Tool to help you maintain clean & crisp pool water. We will conclude by explaining the benefits of being a Certified Pool Operator at your facility & the details of how complete the program.

Webinar Trainers

Alyn Bailey, Maintenance Trainer at HD Supply

Alyn Bailey

Maintenance Trainer at HD Supply

Alyn Bailey started a career in maintenance of Student & Multi-Family Housing after spend time working as a HVAC Installer & Service Technician; & in the construction industry earlier in his life. With strong tech & management skills in maintenance operations he was hired on as a maintenance supervisor at one of the smaller & older properties in the company's portfolio. Within a two year period he was promoted to the largest property in the company's portfolio & was awarded "Service Manager of the Year" in 2012. Alyn's strong skill level makes him proficient in Appliances, HVAC, Plumbing, Electrical & Grounds & Exterior Maintenance. Alyn holds certifications in Certified Apartment Maintenance Technician (CAMT), Certified Pool Operator, EPA Section 608 Type II, EPA 608 Proctor, ESCO HVAC Maintenance Certification.

Brian Collins, Supervisor, Customer Training HD Supply

Brian Collins

Supervisor, Customer Training HD Supply

Brian Collins is no stranger to maintenance having spent the majority of his 20 year Multifamily career in Clearwater Florida. Working his way up quickly from Maintenance Technician to Maintenance Supervisor in his first 2 years & specializing in Affordable Housing, Brian excelled in Maintenance Operations & Repair & was instrumental in turning around a 2 phase declining community which resulted in numerous accolades & awards including Gold Affordable Property of the Year in 2013 from BAA (Bay Area Apartment Association). The award is given to the best of the best & was a 1st not only for Brian but for his company as well. Brian is adept in Appliance, Electrical & Plumbing Repair & holds Certifications: EPA 608 Universal, Certified Pool Operator, AST Certified, PHTA Instructor, EPA 608 Proctor. Brian has been a trainer with HD supply for over 6 years.

Michael Olvera, Maintenance Trainer at HD Supply

Michael Olvera

Maintenance Trainer at HD Supply

Michael Olvera's decision to accept a position as Porter in 1993 has led to a 20+ year career in multifamily maintenance. Michael's proven ability was rewarded as he was progressively promoted & naturally, transitioned into the role of Maintenance Supervisor in 1997. Michael's range of expertise in all aspects of facilities maintenance from managing new construction lease-up to renovating 20 year old apartment communities has given him the ability to share his expertise by training maintenance technicians. As a Training Specialist for HD Supply, Michael is excited to share his experience with property management & maintenance professionals. Currently holding certifications: EPA 608 Universal, EPA 608 Proctor, Certified Pool Operator, PHTA Instructor. Michael has been training for HD Supply for over 5 years.

Recorded Webinars

IMPORTANT NOTE:
All recordings below require a password & the password for all is: Training01


Reopen Confidently GPO - Launch Recording


Reopen Confidently Webinar - Launch Recording


Future of Maintenance – in the COVID 19 environment - Multifamily/Institutional - Launch Recording


Future of Maintenance – in the COVID 19 environment - Hospitality - Launch Recording


Future of Maintenance – in the COVID 19 environment - Healthcare - Launch Recording


10/5/2020 – Fire Extinguisher - 1 PM EST - Launch Recording


10/5/2020 – Fire Extinguisher - 10 AM EST - Launch Recording


9/25/2020 – Refrigerator Troubleshooting - 1 PM EST - Launch Recording


9/25/2020 – Refrigerator Troubleshooting - 10 AM EST - Launch Recording


9/25/2020 – Electrostatic Sprayers & Odor Abatement - 1 PM EST - Launch Recording


9/25/2020 – Electrostatic Sprayers & Odor Abatement - 10 AM EST - Launch Recording


9/24/2020 – Refrigerator Defrost Cycle - 1 PM EST - Launch Recording


9/24/2020 – Refrigerator Defrost Cycle - 10 AM EST - Launch Recording


9/23/2020 – UV-C & Air Filters - 1 PM EST - Launch Recording


9/23/2020 – UV-C & Air Filters - 10 AM EST - Launch Recording


9/22/2020 – Refrigerator Cooling Cycle - 1 PM EST - Launch Recording


9/22/2020 – Refrigerator Cooling Cycle - 10 AM EST - Launch Recording


9/21/2020 – HVAC Heat Pump - 1 PM EST - Launch Recording


9/21/2020 – HVAC Heat Pump - 10 AM EST - Launch Recording


9/17/2020 – HVAC Heating Electric - 1 PM EST - Launch Recording


9/17/2020 – HVAC Heating Electric - 10 AM EST - Launch Recording


9/16/2020 – HVAC Heating Gas - 1 PM EST - Launch Recording


9/16/2020 – HVAC Heating Gas - 10 AM EST - Launch Recording


9/14/2020 – HVAC Condenser - 1 PM EST - Launch Recording


9/14/2020 – HVAC Condenser - 10 AM EST - Launch Recording


9/11/2020 – EPA Review Type 1 & 3 - 1 PM EST - Launch Recording


9/11/2020 – EPA Review Type 1 & 3 - 10 AM EST - Launch Recording


9/10/2020 – HVAC Air handler - 1 PM EST - Launch Recording


9/10/2020 – HVAC Air handler - 10 AM EST - Launch Recording


9/9/2020 – EPA Review Type 2 - 1 PM EST - Launch Recording


9/9/2020 – EPA Review Type 2 - 10 AM EST - Launch Recording


9/9/2020 – Maintenance For The Leasing Professional - 1 PM EST - Launch Recording


9/9/2020 – Maintenance For The Leasing Professional - 10 AM EST - Launch Recording


9/8/2020 – EPA Review Core - 1 PM EST - Launch Recording


9/8/2020 – EPA Review Core - 10 AM EST - Launch Recording


8/28/2020 – Electrical Lightning - 1 PM EST - Launch Recording


8/28/2020 – Electrical Lightning - 10 AM EST - Launch Recording


8/27/2020 – Plumbing Valves & Tubs - 1 PM EST - Launch Recording


8/27/2020 – Plumbing Valves & Tubs - 10 AM EST - Launch Recording


8/26/2020 – Plumbing Faucets - 1 PM EST - Launch Recording


8/26/2020 – Plumbing Faucets - 10 AM EST - Launch Recording


8/25/2020 – Electrical Outlets / Problems - 1 PM EST - Launch Recording


8/25/2020 – Electrical Outlets / Problems - 10 AM EST - Launch Recording


8/24/2020 – Refrigerator Defrost Cycle - 1 PM EST - Launch Recording


8/24/2020 – Refrigerator Defrost Cycle - 10 AM EST - Launch Recording


8/20/2020 – Electrolux Ranges - 1 PM EST - Launch Recording


8/18/2020 – Electrolux Dishwasher - 1 PM EST - Launch Recording


8/17/2020 – Refrigerator Cooling Cycle - Spanish - 10 AM EST - Launch Recording


8/14/2020 – Preventative Maintenance On A Budget Multifamily - 1 PM EST - Launch Recording


8/14/2020 – Preventative Maintenance On A Budget Multifamily - 10 AM EST - Launch Recording


8/13/2020 – Smart Home - 1 PM EST - Launch Recording


8/13/2020 – Smart Home - 10 AM EST - Launch Recording


8/12/2020 – Dishwasher - 1 PM EST - Launch Recording


8/12/2020 – Dishwasher - 10 AM EST - Launch Recording


8/12/2020 – HVAC R-410a & Others - 1 PM EST - Launch Recording


8/12/2020 – HVAC R-410a & Others - 10 AM EST - Launch Recording


8/11/2020 – Electric Stove - 1 PM EST - Launch Recording


8/11/2020 – Electric Stove - 10 AM EST - Launch Recording


8/10/2020 – HVAC Superheat/Subcool - 10 AM EST - Launch Recording


7/31/2020 – HVAC Condensing Unit - 1 PM EST - Launch Recording


7/31/2020 – HVAC Condensing Unit - 10 AM EST - Launch Recording


7/30/2020 – Gas Stove - 1 PM EST - Launch Recording


7/30/2020 – Gas Stove - 1 PM EST - Launch Recording


7/30/2020 – Gas Stove - 1 PM EST - Launch Recording


7/30/2020 – Gas Stove - 10 AM EST - Launch Recording


7/30/2020 – HVAC Air handler - 1 PM EST - Launch Recording


7/30/2020 – HVAC Air handler - 10 AM EST - Launch Recording


7/29/2020 – Refrigerator Defrost Cycle - 1 PM EST - Launch Recording


7/29/2020 – Refrigerator Defrost Cycle - 10 AM EST - Launch Recording


7/28/2020 – HVAC Refrigerant & Airflow - 1 PM EST - Launch Recording


7/28/2020 – HVAC Refrigerant & Airflow - 10 AM EST - Launch Recording


7/27/2020 – Refrigerator Cooling Cycle - 1 PM EST - Launch Recording


7/27/2020 – Make Ready Maintenance - Launch Recording


7/27/2020 – Refrigerator Cooling Cycle - 10 AM EST - Launch Recording


7/23/2020 – Swimming Pool Maintenance - Launch Recording


7/22/2020 – Air Conditioning Refrigerant Services - Launch Recording


7/21/2020 – Refrigerator - Launch Recording


7/20/2020 – Air Conditioning Mechanical & Electrical - Launch Recording


7/17/2020 – Meters & Troubleshooting - Launch Recording


7/17/2020 – Hospitality 1 Source - Launch Recording


7/16/2020 – PTAC - Launch Recording


7/16/2020 – Electrical Fundamentals - Launch Recording


7/15/2020 – AO Smith Water Heater - Launch Recording


7/15/2020 – Preventative Maintenance Multifamily - Launch Recording


7/10/2020 – Air Conditioning Mechanical & Electrical – Spanish - Launch Recording


7/10/2020 – Electrolux Top Mount Fridge - Launch Recording


7/9/2020 – Air Conditioning Refrigerant Services - Launch Recording


7/9/2020 – Plumbing Fundamentals - Launch Recording


7/7/2020 – Air Conditioning Mechanical & Electrical - Launch Recording


7/6/2020 – Refrigerator - Launch Recording


7/6/2020 – Freedom Organicides Bed Bugs - Launch Recording


6/26/2020 – Plumbing Fundamentals - Launch Recording


6/26/2020 – Shop Organization - Launch Recording


6/24/2020 – Electrical Fundamentals - Launch Recording


6/23/2020 – Air Conditioning Refrigerant Services - Launch Recording


6/23/2020 – Kitchen Appliance Repair Other - Launch Recording


6/22/2020 – Air Conditioning Mechanical & Electrical - Launch Recording


6/22/2020 – Refrigerator Repair - Launch Recording


6/19/2020 – Preventative Maintenance Hospitality - Launch Recording


6/17/2020 – Safety On Site - Launch Recording


6/16/2020 – Meters & Troubleshooting - Spanish - Launch Recording


6/16/2020 – Meters & Troubleshooting - Launch Recording


6/15/2020 – EPA Type II & III Review - Launch Recording


6/12/2020 – Kitchen Appliance Repair - Launch Recording


6/10/2020 – Plumbing Fundamentals - Launch Recording


6/9/2020 – Electrical Fundamentals - Launch Recording


6/9/2020 – Inspections & Standards - Launch Recording


6/8/2020 – PTAC - Launch Recording


6/8/2020 – Shop Organization - Launch Recording


5/29/2020 – Air Conditioning Refrigerant Services - Spanish - Launch Recording


5/28/2020 – Air Conditioning Refrigerant Services - Launch Recording


5/27/2020 – Mold & Mildew - Launch Recording


5/27/2020 – Air Conditioning Mechanical & Electrical - Launch Recording


5/26/2020 – Air Conditioning Mechanical & Electrical - Spanish - Launch Recording


5/22/2020 – Kitchen Appliance Repair - Launch Recording


5/20/2020 – Refrigerator - Launch Recording


5/19/2020 – Laundry Front Load - Launch Recording


5/18/2020 – Meter & Troubleshooting - Launch Recording


5/15/2020 – EPA Type II & Type III - Spanish - Launch Recording


5/15/2020 – Watco - Launch Recording


5/14/2020 – PTAC - Launch Recording


5/14/2020 – Electrical - Spanish - Launch Recording


5/13/2020 – Preventative Maintenance Hospitality - Launch Recording


5/13/2020 – Mold & Mildew - Launch Recording


5/12/2020 – FirstCo - Launch Recording


5/12/2020 – Laundry - Spanish - Launch Recording


5/11/2020 – EPA Type II & Type III - Launch Recording


5/11/2020 – EPA Core & Type I - Spanish - Launch Recording


5/11/2020 – EPA Core & Type I - Launch Recording


5/8/2020 – Laundry Stackable - Launch Recording


5/7/2020 – Inspections & Standards - Launch Recording


5/6/2020 – Inspections & Standards - Launch Recording


5/6/2020 – Kitchen Appliance Repair - Launch Recording


5/5/2020 – Refrigerator - Launch Recording


5/5/2020 – Refrigerator - Spanish - Launch Recording


5/4/2020 – EPA Core & Type I - Launch Recording


5/1/2020 – R-410a & other Refrigerants Webinar - Launch Recording


5/1/2020 – GE Laundry Webinar - Launch Recording


4/30/2020 – Laundry Appliance Repair - Launch Recording


4/30/2020 – Watco Webinar - Launch Recording


4/29/2020 – GE Microwave Webinar - Launch Recording


4/28/2020 – GE Dishwasher Webinar - Launch Recording


4/27/2020 – Aquaguard Webinar - Launch Recording


4/27/2020 – EPA Section 608 Type II & Type III Review - Launch Recording


4/27/2020 – EPA Section 608 Core & Type I Review - Launch Recording


4/23/2020 – Meters & Troubleshooting - Launch Recording


4/23/2020 – Swimming Pool Maintenance - Launch Recording


4/23/2020 – First Co - Launch Recording


4/22/2020 – Plumbing - Launch Recording


4/22/2020 – Meters & Troubleshooting - Launch Recording


4/22/2020 – Chemours, Part 2 - Launch Recording


4/21/2020 – Chemours, Part 1 - Launch Recording


4/21/2020 – Swimming Pool Maintenance - Launch Recording


4/20/2020 – EPA Section 608 Core & Type I - Launch Recording


4/20/2020 – EPA Section 608 Type II & Type III Review - Launch Recording


4/17/2020 – Inficon Leak Detection & Recovery - Launch Recording


4/16/2020 – Air Conditioning Refrigerant Services - Launch Recording


4/16/2020 – Laundry Appliance Repair - Launch Recording


4/16/2020 – WATCO - Launch Recording


4/15/2020 – Electrical Fundamentals - Launch Recording


4/15/2020 – Air Conditioning Refrigerant Services - Launch Recording


4/14/2020 – Electrical Fundamentals - Launch Recording


4/14/2020 – Laundry Appliance Repair - Launch Recording


4/13/2020 – EPA Section 608 Type II & Type III Review - Launch Recording


4/13/2020 – Mold & Mildew - Launch Recording



Virtual-Live Certifications

Virtual-Live PHTA® Certified Pool Operator® Certification Class

HD Supply is proud to offer a 2-day webinar that, with successful completion, will provide the participant with a nationally recognized certification in Pool Operation***. In recent years, an increasing number of municipalities across the nation have begun requiring formalized training & a qualified certification for operators & owners of public & semi-public pools. The most widely accepted program with national recognition is the Pool & Hot Tub Alliance (PHTA®) Certified Pool Operator (CPO®).

To become a Certified Pool Operator®, the student is required to achieve a minimum score of 75% on the CPO® exam. The exam is administered in an open-book format. During the test, the student can refer to his/her PHTA Pool-Spa Operator handbook© as well as any notes taken, or handouts distributed during the webinar.

Upon achieving a passing test score, the CPO® certification will be registered with the PHTA® & the student will receive certification packet by mail within approximately 3 weeks. The certification is issued by the PHTA®.

The course is taught in a two-day format starting at 11:00 AM EST & concluding at 6:00 PM EST each day. Students must be on camera & attend both days for the full length of class. It is taught in English & includes instruction & discussion using a PowerPoint presentation. Homework is given for the evening of the first day. The cost for the class is $240.00 per student plus the cost of the PHTA handbook. The handbook can be purchased from our catalog; cost is $71.35 for English, & is available in Spanish for $71.35. Because of the quantity & depth of material covered, it is highly recommended that the student study the book prior the class to become familiar with its content.

The student MUST bring these to the class:

  • • The PHTA Pool-Spa Operator handbook
  • • A calculator
  • • Paper & pencil or pen
  • • Photo ID (required for the test)
  • • Students MUST have camera & microphone

Please note: The exam given is not an "easy" test. A lot of information is covered in a short time, & there is a math component to the course that some technicians can find difficult. While much of the material covered is technical in nature, the course & materials are designed so that if a student with the needed language & reading skills pays attention to the material covered in the class, participates in classroom activities, & completes the homework, they should be able to achieve a passing score for certification.

To register for your CPO certification class click on the following link:

***HD Supply offers its PHTA Certified Pool Operator ® (CPO) course in accordance with the Pool & Hot Tub Alliance's requirements. Obtaining a certification is not a guarantee that the recipient is certified for all local & private requirements. Review your city, county, & municipal regulations to ensure the recipient is in compliance.


EPA Section 608 Of The Federal Clean Air Act Certification Testing

This is an opportunity for technicians to become certified by the EPA to work with AC refrigerants. A technician must hold this certification in order to legally purchase or handle all refrigerants used in residential & commercial air conditioning systems. This class requires a $85.00 fee, plus cost of the EPA 608 booklet, which is available for purchase on our website. We recommend students purchase the booklet 2 weeks before the scheduled date of the webinar to give students the chance to become familiar with the information they will be tested on.

Please order your EPA exam preparation book now.

You will need to schedule your proctored exam. The Cost is $85.00 by credit card only. To schedule your exam click on the following link: